Description
Manage End User Computing (EUC) operations at the site level to ensure operational stability and service delivery excellence.
Responsibilities
- Manage EUC services to maintain operational stability and performance.
- Track and report on key performance indicators (KPIs) to drive continuous improvement.
- Direct Service Delivery Management (SDM) functions for the site.
- Oversee local EUC infrastructure and support workflows.
Required Skills
- 5+ years of experience in EUC environments.
- Proven experience managing EUC services.
- Direct experience with Service Delivery Management (SDM).
- Ability to define and monitor KPI metrics.
- Strong understanding of EUC operational frameworks.
Preferred Skills
- Experience leading site-level EUC teams.
- Familiarity with ITIL frameworks.