Description

Responsibilities

• Design, implement, administer, and maintain Microsoft Exchange Server 2019 and Exchange Online environments.
• Manage hybrid Exchange configurations and support migrations to Microsoft 365.
• Provide Tier 3 support for complex messaging incidents and service requests, including root cause analysis and resolution.
• Maintain high availability and disaster recovery capabilities for messaging systems.
• Conduct system health checks, apply patches and updates, and manage capacity planning.
• Automate administrative tasks and reporting using PowerShell and other scripting tools.
• Monitor email traffic and security logs to identify and respond to threats, delivery issues, and unusual activity.
• Partner with security teams to implement and enforce email data loss prevention (DLP), encryption, and compliance policies.
• Maintain documentation of system configurations, operational procedures, and incident resolutions.

Qualifications

• Required
  • At least 3 years of hands-on experience administering Microsoft Exchange environments.
  • Strong knowledge of Microsoft 365, Exchange Online, and hybrid Exchange configurations.
  • Understanding of Exchange Online's integration with Microsoft Teams, Microsoft Purview, and other Microsoft 365 services.
  • Proficiency in PowerShell scripting for administration, automation, and reporting.
  • Solid understanding of email authentication protocols, including SPF, DKIM, and DMARC.
  • Strong knowledge of Active Directory, DNS, and networking fundamentals.
  • Excellent troubleshooting, communication, and documentation skills.
• Preferred
  • Experience administering Clearswift Secure Email Gateway, including policy configuration, upgrades, content filtering, and troubleshooting.
  • Familiarity with protection against spam, directory harvesting attacks, and reverse non-delivery report (NDR) attacks.
  • Knowledge of Trend Micro ScanMail.
  • Experience supporting or administering AirWatch mobile device management (MDM)

Key Skills

Education

Bachelor's degree