Description

You will provide high-touch technical support and IT governance for senior leadership and CXO users across New York City offices.

Responsibilities

• Support office-based users, including VIP/VVIP management of smartphones and video conferencing systems.
• Troubleshoot hardware and application configurations on Windows laptops and Apple devices.
• Manage IT assets, maintaining the knowledge base and ensuring hardware and software documentation is current.
• Coordinate with global IT teams and third-party vendors to ensure SLA compliance and project completion.
• Lead infrastructure and support projects, translating business requirements into technical solutions.

Required Skills

• 8+ years of hands-on experience managing IT operations, helpdesk, and remote support teams.
• Advanced proficiency with Apple/Mac devices and macOS.
• Expertise in MDM tools such as JAMF and VMware Airwatch.
• Strong knowledge of Microsoft systems, Windows architecture, and Office applications.
• Solid understanding of network components including LAN, WAN, Firewall, Router, Switch, and MPLS.
• Experience managing servers, 3-tier architectures, and client/server models.
• Proficiency with ServiceNow and remote support tools.
• Proven ability to manage mobile/telephony support for Android and iOS devices.
• Experience supporting high-profile executives (CxO/VIP) in office and offsite environments.

Preferred Skills

• Experience with both outsourced solutions and in-house IT systems.

Key Skills

Education

Any Graduate