Description

Provide high-level technology support to senior management in the New York office, ensuring seamless technical performance for executive leadership.

This role is on-site.

Responsibilities

• Deliver 24/7 technical support to senior managers, optimizing their technology usage.
• Resolve complex technical issues through proactive problem-solving and timely intervention.
• Maintain high visibility and service standards as a technical steward for executive leadership.
• Support onsite operations in the New York office with occasional travel to the Greenwich office.

Required Skills

• 5+ years of professional technical support experience.
• Proficiency with Windows Desktop environments.
• Experience managing users and permissions via Active Directory.
• Ability to use PowerShell Scripting for task automation.
• Experience with network analysis using Wireshark.
• Capability to utilize Splunk for log analysis and monitoring.
• Hands-on experience with Sysinternals tools for system troubleshooting.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree