Description

You provide tier one technical support to state employees and internal or external customers, resolving desktop issues and escalating complex problems when necessary.

This role is on-site.

Responsibilities

• Resolve tier one technical issues directly for customers.
• Escalate complex problems to second tier support when they exceed subject matter expertise.
• Communicate technical information and services to meet customer expectations.
• Assist users with general desktop support inquiries under general supervision.

Required Skills

• Experience as a Help Desk Analyst or in Desktop Support.
• Proven ability to troubleshoot tier one technical issues.
• Strong communication skills for interacting with state and external customers.
• Minimum of two years of experience in a Help Desk Analyst 1 role or equivalent position.
• Ability to perform duties through the current fiscal year with potential for renewal.
• Associate degree in a related field or equivalent professional experience.

Key Skills

Education

Any Graduate