Description

Provide operational support and execute IMAC requests for IT infrastructure across office, reservation, and airport environments.

Responsibilities

• Execute physical relocation and upgrades of PC workstations, peripherals, phones, network routers, and airport-specific equipment.
• Install, configure, and troubleshoot operating systems, hardware, and airline-specific devices including Kiosks and Flight Information Display Systems.
• Perform root cause analysis to recover from service interruptions and prevent recurring hardware or software problems.
• Maintain asset management systems and perform preventative maintenance on operational devices.
• Coordinate with external vendors, internal technology owners, and project management teams to implement platform changes.

Required Skills

• 2-4 years of formal IT training or equivalent work experience.
• Basic network, server, and application knowledge.
• Hardware and software troubleshooting skills.
• Experience with NT workstations and peripheral devices.
• Proficiency with MS Office and Outlook.
• Ability to provide on-site and on-call 7x24x365 support.
• Ability to regularly move equipment weighing at least 30 pounds.
• Valid driver’s license.
• Capacity for occasional overnight travel.

Preferred Skills

• A+ Certification.
• Previous airline industry experience.

Key Skills

Education

Any Graduate