Description

You will execute hardware repair and technical support tasks within a directed service delivery environment.

Responsibilities

• Perform hardware repair activities including replaceable unit swapping and unit testing.
• Execute image loading and follow detailed technical scripts to complete assignments.
• Respond to service calls for installing and servicing PCs, peripherals, and electronic equipment.
• Carry out incident-specific activities as directed by the Help Desk or Service Desk.
• Support Next Business Day (NBD) and Same Business Day (SBD) service delivery requirements.

Required Skills

• 5+ years of technical support experience.
• Proficiency in troubleshooting hardware and software issues.
• Experience following technical scripts for service delivery.
• Hands-on experience with PC installation and peripheral servicing.
• A+ certification or equivalent technical knowledge.
• Ability to work within Help Desk and Service Desk workflows.
• Experience in high-volume service environments.

Education

• Any Graduate degree.

Key Skills

Education

ANY GRADUATE