Description

You will provide onsite technical support and manage end-user computing hardware and software lifecycles in Hechingen, Germany.

This role is on-site.

Responsibilities

  • Perform hardware break-fix, repairs, and data recovery for desktops, laptops, monitors, and printers.
  • Manage workstation imaging, deployment, and Windows migrations using SCCM.
  • Execute hardware lifecycle tasks including installs, moves, adds, changes, and device refreshes.
  • Troubleshoot networking issues including DNS, DHCP, VPN, TCP/IP, and IP configurations.
  • Resolve Level 1-2 support tickets within ServiceNow, escalating to Level 3 when necessary.

Required Skills

  • 5 years of experience in IT support and workstation services.
  • Proficiency with Windows OS deployment and SCCM agent upgrades.
  • Hands-on experience with Active Directory and Group Policy administration.
  • Working knowledge of MDM tools including Airwatch, Intune, or Azure.
  • Technical understanding of DNS, DHCP, VPN, and TCP/IP protocols.
  • Experience managing hardware and software via ServiceNow.
  • Competency in troubleshooting MS Office, O365, and Okta.

Key Skills
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