Description

You manage user lifecycle processes, technical support, and hardware provisioning for NA R&I users, ensuring accurate identity management and asset tracking.

This role is on-site.

Responsibilities

• Manage user onboarding, transfers, departures, and Active Directory updates, including LOA and legal hold account exceptions.
• Monitor SNOW L3 and SWAT queues to facilitate ticket assignment and escalation with global IT teams.
• Administer distribution lists, security group memberships, and shared drive access for US and France R&I.
• Support local application incidents including FIZZ, Kardex PPG, Empower, and Bartender.
• Provision instruments and software for SWAT while maintaining SNOW asset accuracy.

Required Skills

• 5+ years of experience in IT support or field service roles.
• Experience with Active Directory (AD) administration and identity management.
• Proficiency with ServiceNow (SNOW) for incident and request management.
• Knowledge of MDM (Mobile Device Management) workflows.
• Skills in data cleaning and managing OA PASS-related issues such as ID completeness and duplicate IDs.
• Experience with IT escalation procedures across distributed global teams.
• Familiarity with Field Service Management and ITG protocols.
• Background in electromechanics or hardware provisioning.

Preferred Skills

• Experience supporting applications in regulated R&I environments.

Key Skills

Education

Any Graduate