Description

You will provide technical support and hardware management for Windows, Mac, and Linux environments.

Responsibilities

• Troubleshoot Windows and Mac hardware and software issues.
• Manage device deployments using SCCM for Windows and JAMF for Macs.
• Provide step-by-step technical assistance through written and verbal communication.
• Manage service tickets using ITSM tools like ServiceNow and JIRA.
• Handle physical installation and movement of IT equipment.

Required Skills

• 5+ years of experience in Technical Support, Desktop Support, or IT Help Desk roles.
• Proficiency in managing Windows, Mac, and Linux OS environments.
• Hands-on experience with SCCM and JAMF.
• Experience using ServiceNow or JIRA for ticket management.
• Strong understanding of computer systems and mobile devices.
• Ability to communicate technical solutions to non-technical users.
• Physical ability to manage hardware installations and equipment movement.
• Any Graduate degree.

Key Skills

Education

Any Graduate