Field Service Engineer

You will manage hardware deployments and provide technical support across Windows, Mac, and Linux environments.

This role is on-site.

Responsibilities

• Troubleshoot and resolve Windows and Mac hardware and software issues.
• Manage device deployments using SCCM for Windows and JAMF for Macs.
• Handle physical installation and movement of IT equipment.
• Manage service tickets and provide step-by-step assistance via ServiceNow and JIRA.

Required Skills

• 5+ years of experience in Technical Support, Desktop Support, or IT Help Desk roles.
• Proficiency in managing Windows, Mac, and Linux OS environments.
• Hands-on experience with SCCM and JAMF.
• Experience using ServiceNow or JIRA for ticket management.
• Strong understanding of computer systems and mobile devices.
• Ability to communicate technical solutions to non-technical users.

Preferred Skills

• Any Graduate degree.