Description

You provide onsite technical support and hardware lifecycle management for end-user computing devices.

This role is on-site.

Responsibilities

• Troubleshoot desktop and laptop hardware, including PC repair, data recovery, and component upgrades.
• Manage the workstation lifecycle through imaging, testing, deployment, and hardware refreshes.
• Resolve Level 1-2 support tickets via ServiceNow, ensuring timely escalation to Level 3 technicians.
• Configure and maintain onsite infrastructure including printers, IP phones, and conference room facilities.
• Perform IMAC (Installs, Moves, Adds, Changes) tasks and manage hardware spares.

Required Skills

• 5+ years of experience in desktop and hardware support.
• Proficiency with SCCM for OS deployment and Windows upgrades.
• Strong networking knowledge including DNS, DHCP, TCP/IP, and VPN troubleshooting.
• Experience managing service requests and incidents within ServiceNow.
• Hands-on experience with Microsoft Office 365 configuration and troubleshooting.
• Technical knowledge of Airwatch/Intelligent Hub, MDM, Intune, or Azure.
• Familiarity with Okta identity management.

Preferred Skills

• Degree or any graduate level education.

Key Skills

Education

Any Graduate