Description

You will provide onsite technical support and infrastructure maintenance within manufacturing plant environments.

Responsibilities

• Manage desktop and laptop lifecycles, including imaging with Windows 10/11, wiping, re-imaging, and deploying encryption and anti-malware solutions.
• Resolve escalated desktop, laptop, and peripheral issues that remote support teams cannot fix.
• Perform hands and eyes support in data centers, managing hardware installation, firmware updates, power/network connectivity, and general facility hygiene.
• Configure initial settings for firewalls, switches, and Wi-Fi access points before handing them over to centralized teams.
• Support meeting room technology, including MS Surface Hubs, LogiTech Tap, and A/V equipment.

Required Skills

• 8-10 years of experience in onsite services, preferably within manufacturing plants.
• Proficiency in installing and supporting Windows and Apple desktop/laptop devices.
• Experience configuring and troubleshooting peripherals such as printers, scanners, and quality control gauges.
• Working knowledge of configuring and troubleshooting servers, storage, cabling, switches, firewalls, and Wi-Fi access points.
• Ability to manage device compliance through Client Endpoint Management solutions.
• Competency in performing remote wipes for lost or stolen devices.
• Fluency in English and the local language.
• Strong troubleshooting skills across hardware, software, and network connectivity.

Preferred Skills

• Experience providing guidance to junior team members.
• Ability to work independently as a self-starter without day-to-day management.

Key Skills

Education

Any Graduate