Description

You will provide on-site technical support and hardware deployment across Mississauga and Ajax locations.

Responsibilities

• Deploy, disconnect, and reconnect workstations, peripherals, and phone equipment.
• Image and reimage Windows operating systems for desktops and laptops using SCCM or Ghost.
• Manage hardware assets through IMACD processes and inventory tracking.
• Troubleshoot desktop software, printers, and hard drive encryption in an enterprise environment.
• Document all work, assignments, and customer interactions within the trouble ticketing system.

Required Skills

• 5+ years of experience in technical support roles.
• Extensive experience with Microsoft Windows client OS (Windows 10, 7, Vista, XP, 2000, 98) and Server OS (2012, 2008 r2, 2008, 2003, 2000).
• Proficiency with Microsoft Active Directory, GPO, and SCCM.
• Hands-on experience with imaging, software installation, and troubleshooting.
• Ability to support Apple OS X and Microsoft Office Suite (including Exchange configuration).
• Experience managing mobile devices such as Android and iPhone.
• Capability to follow ESD safety precautions and technical documentation.
• Valid driver's license and access to a personal vehicle for commuting between Mississauga and Ajax.

Key Skills

Education

Any Gradute