Description

You will manage user lifecycle operations and application access for the North America R&I team.

Responsibilities

• Execute user onboarding, transfers, departures, and Active Directory updates.
• Manage MDM provisioning and application access for R&I users.
• Resolve OA PASS-related issues including ID completeness, duplicates, and data cleansing.
• Monitor SNOW L3 and SWAT queues to facilitate ticket assignment and escalation.
• Support local application incidents for FIZZ, Kardex PPG, Empower, and Bartender.
• Coordinate lab notebook inventory, including check-in/out and off-site storage.
• Provision instrument software and maintain asset accuracy within SNOW.

Required Skills

• 5+ years of relevant experience.
• Active Directory administration and user lifecycle management.
• Mobile Device Management (MDM) experience.
• ServiceNow (SNOW) ticket management and escalation.
• Data cleaning and OA PASS issue resolution.
• Bartender software support.
• Field Service Management.
• Electrical Troubleshooting.
• Any Graduate degree.

Key Skills

Education

Any Graduate