Description

Provide hardware, software, and printer support to users while maintaining high customer satisfaction levels.

Responsibilities

• Install, configure, and troubleshoot desktop operating systems and application software including Windows 10, Windows 11, MS Office 365, anti-virus, and encryption software.
• Administer Active Directory accounts and perform general IT technical support and documentation.
• Manage hardware lifecycles by receiving, inventorying, installing, and processing surplus equipment.
• Participate in projects involving testing, hardware rollouts, moves, and upgrades.
• Analyze technical problems, determine hardware/software requirements, and escalate issues to ensure successful resolution.

Required Skills

• 5+ years of experience in technical support or field services.
• Strong working knowledge of the Windows operating system.
• Proficiency with Microsoft Office Suite.
• Understanding of system imaging utilities such as SCCM/MECM OSD.
• Experience with desktop, laptop, tablet, and peripheral device support.
• Ability to perform user and system requirements gathering and analysis.
• Strong organizational and communication skills.
• Ability to apply logic to analyze technology solutions.
• Degree from any graduate level program.

Key Skills

Education

ANY GRADUATE