Description

You will provide onsite technical support and hardware management for users in a physical office environment.

Responsibilities

• Execute onsite support for PC, mobile, and hardware assets, including hands-and-eyes and smart hands assistance.
• Manage meeting room technology, event support, and collaboration/telephony equipment.
• Coordinate and lead hands-on office move projects and hardware migrations.
• Perform remote troubleshooting and provide clear technical instructions to end users.
• Maintain multiple OS images and hardware models using mass deployment methods.

Required Skills

• 6 to 8 years of experience in Field Services, Desktop Support, or Technical Support roles.
• Deep technical knowledge of Windows 10 and Microsoft Office 2016/Office 365.
• Experience with Windows imaging projects and maintaining OS images.
• Proficiency in SCCM and Intune administration.
• Hands-on experience with Microsoft’s OEM Pre-installation Kit (OPK) tools.
• Working knowledge of PXE and DHCP functionality.
• Foundational networking skills using tools like lookup, traceroute, ping, and packet capture.
• Proven ability to coordinate with multiple teams to resolve technical issues.

Preferred Skills

• Proficiency in MS Project and Visio for documentation.
• Experience working in operational environments alongside multi-discipline technical teams.
• Ability to translate technical language for non-technical senior management.

Key Skills

Education

Not specified