Description

Provide L2 desktop and field support for Windows, Mac, and Linux endpoints, managing hardware break-fix, imaging, and asset lifecycle tasks.

This role is remote.

Responsibilities

• Resolve hardware break-fix issues and perform PC refreshes, imaging, and reimaging for desktop and mobile devices.
• Manage the full IMACD lifecycle, including asset tagging, inventory tracking, loaner device management, and returns.
• Troubleshoot printer and secure print configurations, ensuring site compliance and security standards.
• Collapse tickets in ServiceNow with accurate documentation, adhering to SLA/OLA targets and SOPs.
• Coordinate with Service Desk, L3, network, and infrastructure teams to resolve complex endpoint and connectivity issues.

Required Skills

• 5+ years of experience in L2 onsite/deskside support or field services.
• Proficiency in Windows, Mac, and basic Linux operating systems.
• Hands-on experience with Microsoft 365, Active Directory, and VPN/network basics.
• Skilled in using SCCM/MECM, Intune, JAMF, and MyPC Health Check for deployment and management.
• Strong ticket handling experience in ServiceNow with a focus on SLA adherence.
• Knowledge of ESD safety, site compliance, and customer communication best practices.
• Ability to work independently and collaborate across Service Desk and L3 teams.

Key Skills

Education

Any Graduate