Description

You provide onsite technical support and maintenance for remote sites in Vancouver, BC.

You will own the full lifecycle of IT asset management, from deployment to decommissioning, while resolving hardware, software, and network issues at field locations.

You collaborate with the central IT team on renovations, acquisitions, and internet rollouts, ensuring seamless infrastructure integration.

Responsibilities

• Travel to remote sites to perform routine maintenance, installations, and troubleshooting.
• Resolve technical issues related to hardware, software, and network systems at field locations.
• Manage IT assets through deployment, tracking, and decommissioning.
• Respond to ServiceDesk ticketing inquiries and document all technical actions and performance metrics.
• Collaborate with the central IT team on projects involving renovations, acquisitions, and internet rollouts.

Required Skills

• Minimum of 2 years of experience in an IT support role, specifically with remote site support.
• Proficiency in technical support and troubleshooting hardware and software issues.
• Ability to work under pressure and solve complex problems.
• Strong communication and interpersonal skills for end-user training and guidance.
• Willingness to travel extensively to remote sites.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Preferred Skills

• Experience with ServiceDesk ticketing systems.
• Knowledge of network rollout procedures.

Key Skills

Education

ANY GRADUATE