Description

Provide direct technical support and guidance to users for software applications.

This role is on-site.

Responsibilities

• Troubleshoot technical issues for end users.
• Develop and document new software use cases.
• Collaborate with analysts to solve complex problems.
• Train users on software functionality and features.
• Gather and provide feedback on software enhancements.

Required Skills

• 5+ years of professional experience.
• Hands-on experience with Gotham software.
• TS/SCI clearance.
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• Experience training others on intelligence or operations software.
• Technical knowledge including Python, Java, or HTML.

Preferred Skills

• Familiarity with Gaia or Foundry.
• Real-world experience supporting intelligence or operations.

Key Skills

Education

Any Graduate