Description

You will provide front-line support, strengthening user relationships while handling complex technical issues.

Responsibilities

• Troubleshoot technical issues for users.
• Develop new use cases for software application.
• Collaborate with analysts to solve unique and complex problems.
• Provide direct feedback to developers regarding software feature enhancements.

Required Skills

• 5+ years of professional experience.
• Hands-on experience with Gotham.
• TS/SCI clearance required.
• Training experience (classroom or deskside).
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• Technical knowledge including Python, Java, or HTML.

Preferred Skills

• Familiarity with Gaia or Foundry.
• Experience training other intelligence or operations software.

Key Skills

Education

Any Graduate