Description

You will provide front-line support for complex technical issues while strengthening user relationships and collaborating with development teams.

This role is on-site.

Responsibilities

• Troubleshoot technical issues for users and provide direct feedback to developers on software enhancements.
• Develop new use cases for software applications and solve unique, complex problems alongside analysts.
• Deliver training in classroom or deskside settings.
• Strengthen user relationships through consistent, high-quality support.

Required Skills

• 5+ years of professional experience in technical support or analysis.
• TS/SCI clearance required.
• Hands-on experience with Gotham.
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• Technical knowledge including Python, Java, or HTML.
• Experience providing training (classroom or deskside).

Preferred Skills

• Familiarity with Gaia or Foundry.
• Experience training other intelligence or operations software.

Key Skills

Education

Any Graduate