Description

Provide Level 1 and Level 2 desktop support for enterprise end users, managing incidents through a ticketing system.

This role is remote.

Responsibilities

• Respond to and resolve hardware and software support tickets in a timely manner.
• Perform remote management and troubleshooting for distributed teams.
• Manage device enrollment and policies using Microsoft Intune.
• Maintain and support office technology, including MS Office Suite and Active Directory.
• Deliver front-facing customer service for technical inquiries.

Required Skills

• 5+ years of experience in enterprise desktop support.
• Proficiency with Microsoft Intune for device management.
• Strong knowledge of Active Directory and user account management.
• Experience with Ticketing Systems for Incident Request Management.
• Expertise in the MS Office Suite.
• Ability to support a wide range of end-user devices and software.

Preferred Skills

• CompTIA A+ certification.
• Bachelor's degree in a related field.

Key Skills

Education

Any Gradute