Description

You will provide 2nd line technical support and hardware maintenance across various client sites in London.

Responsibilities

• Administer 2nd line support to resolve hardware and software requests from the business.
• Install, upgrade, and troubleshoot Windows 10/11, macOS, and mobile devices including iOS and Android.
• Maintain and repair computer hardware, printers, peripherals, and Chip and Pin payment devices.
• Manage inventory by documenting repairs, returning defective parts, and restocking spares.
• Perform preventative maintenance on laptops, desktops, and tablets to ensure system availability.

Required Skills

• 5+ years of experience in technical support or field engineering.
• Hands-on experience with Windows 10, Windows 11, and macOS environments.
• Proficiency with Microsoft Office and software deployment via SCCM.
• Experience managing mobile devices using iOS, Android, Intune, or Knox.
• Working knowledge of Active Directory, including managing groups and policies.
• Familiarity with Intel-based computer hardware and desktop customization.
• Understanding of Layer 1, Layer 2, and Layer 3 networking devices.
• Ability to support self-service ticketing machines and peripheral equipment.

Key Skills

Education

Any Gradute