Description

You provide first-line technical support for end-user devices and infrastructure.

This role is on-site.

Responsibilities

• Troubleshoot end-user technical issues for PC and Apple hardware, including video cards, drivers, printers, and peripheral equipment.
• Manage the ticket queue, ensuring all notes, statuses, and time entries are recorded accurately and promptly.
• Document all troubleshooting steps through to resolution.
• Own and escalate complex issues while meeting individual and team SLA targets.
• Communicate proactively with clients and colleagues to improve operational effectiveness.

Required Skills

• 5+ years of Field Support experience.
• Foundational networking knowledge, including IP Addressing, DHCP, and DNS.
• Experience troubleshooting PC and Apple hardware.
• Proficiency in managing peripheral equipment and USB devices.
• Strong documentation and multitasking abilities.
• Ability to travel to client clinics within a 60-mile radius.
• Degree in any field.

Key Skills

Education

Any Gradute