Description

Provide on-site technical support and hardware maintenance for school locations in Atlanta.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware and software issues reported via support tickets.
• Maintain and update computer labs, Chrome carts, interactive whiteboards, digital signage, and projectors.
• Install OS updates and patches on Apple, Chromebook, and Windows-based devices.
• Manage asset assignments within Nimbus and Incident IQ.
• Monitor network infrastructure, including wireless APs, switches, and Kronos hardware.

Required Skills

• 3+ years of experience in field technical support or desk side support.
• A+ Certification required.
• Proficiency in Microsoft Windows and computer repair.
• Understanding of network infrastructure and wireless support.
• Strong customer service and communication skills.
• Valid driver's license and dependable personal vehicle.
• Ability to pass a fingerprint background check.

Preferred Skills

• Associate degree or higher in IT or related field.
• ITIL experience or certification.
• Microsoft Windows certification.

Key Skills

Education

Any Graduate