Description

You will provide on-site technical support and hardware maintenance for judicial staff across assigned counties in North Carolina.

This role is on-site.

Responsibilities

• Install, configure, and maintain personal computer systems, peripherals, and software for judicial staff.
• Support local area networks by installing and troubleshooting LAN hardware, including file servers, routers, switches, and telecommunications equipment.
• Facilitate facility moves and relocations, including courthouses and office locations.
• Participate in large-scale technology deployments, such as statewide software updates and server upgrades.
• Provide technical training to judicial staff and interface with local government officials to resolve hardware and software issues.

Required Skills

• Hands-on experience with Cisco servers, routers, voice gateways, and switches.
• Proficiency with Windows 10/11, Windows Server 2012/16, and Office 2016/365.
• Knowledge of SCCM/MECM, BitLocker, Cisco AMP, and Cisco ISE.
• Ability to use PowerShell and manage software such as TN3270, SharePoint Designer, and Adobe Professional.
• Understanding of Ethernet topology network design and implementation.
• Experience troubleshooting LAN hardware and software.
• Ability to lift up to 75 pounds and handle hazardous electrical components with caution.
• Must reside within a 20-mile radius of the Raleigh, NC duty station.

Preferred Skills

• Experience managing critical incidents and coordinating with vendors for technical resolutions.

Key Skills

Education

Any Graduate