Description

Provide first-line desk-side support for schools and administrative sites, troubleshooting hardware, software, and network issues via support tickets.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues via support tickets.
• Maintain computer labs, media center devices, Chrome carts, interactive whiteboards, and digital signage.
• Perform OS updates and patches on Apple, Chromebook, and Windows devices.
• Install and configure printing devices and manage asset assignments in Nimbus and Incident IQ.
• Monitor wireless APs, switches, and Kronos clocks for outages and document all technical work in the ticketing system.

Required Skills

• 5+ years of professional work experience in desk-side support.
• A+ Certification.
• Proficiency in network infrastructure and wireless support.
• Experience with wireless APs, switches, and Kronos clocks.
• Ability to install OS updates on Windows, Apple, and Chromebook platforms.
• Valid driver's license and dependable personal vehicle.
• Clean criminal record with ability to pass a fingerprint background check.
• Authorized to work in the United States.

Preferred Skills

• Microsoft Windows certification.
• ITIL experience or certification.

Key Skills

Education

Any Graduate