Description

You will provide direct first-line desk side support to schools and administrative locations.

Responsibilities

• Troubleshoot and resolve issues reported via support tickets, including wireless and network connectivity.
• Maintain and update hardware including Chrome carts, interactive whiteboards, digital signage, projectors, and Kronos hardware.
• Install OS updates and patches on Apple, Chromebook, and Windows-based PC devices.
• Configure and support printing devices and manage asset assignments in Nimbus and Incident IQ.
• Perform proactive daily checks on computer labs, media center computers, and monitoring tools for outages.

Required Skills

• 5+ years of professional work experience.
• Proven experience in desk side support.
• A+ Certification.
• Proficiency in network infrastructure and wireless support.
• Ability to install and patch Windows, Apple, and Chrome OS.
• Strong oral and written communication skills.
• Valid driver's license and a dependable personal vehicle.
• Ability to pass a fingerprint background check.
• Authorized to work in the United States.

Preferred Skills

• Microsoft Windows certification.
• ITIL experience or certification.

Key Skills

Education

Any Graduate