Description

Provide direct desk-side technical support to schools and administrative locations, troubleshooting hardware and network issues on-site.

This role is on-site.

Responsibilities

• Troubleshoot and resolve support tickets involving wireless and network connectivity issues.
• Install OS updates, patches, and configurations for Apple, Chrome OS, and Windows devices.
• Maintain and repair hardware including Chrome carts, interactive whiteboards, digital signage, projectors, and Kronos systems.
• Configure printing devices and manage asset assignments using Nimbus and Incident IQ.
• Perform proactive daily checks on computer labs, media centers, and monitoring tools to prevent outages.

Required Skills

• 5+ years of professional work experience in desk-side support.
• CompTIA A+ Certification.
• Proficiency in network infrastructure and wireless support troubleshooting.
• Ability to install and patch Windows, Apple, and Chrome OS environments.
• Strong oral and written communication skills for interacting with non-technical staff.
• Valid driver's license and dependable personal vehicle for field travel.
• Ability to pass a fingerprint background check.
• Authorized to work in the United States.

Preferred Skills

• Microsoft Windows certification.
• ITIL experience or certification.

Key Skills

Education

Any Graduate