Description

You will provide on-site technical and mechanical support to resolve hardware and connectivity issues for customers.

This role is on-site.

Responsibilities

• Troubleshoot printer hardware problems using logical and systematic mechanical processes.
• Perform on-site repairs using tools and various alignment apparatus.
• Manage third-party software, network, and switch configurations as required.
• Balance and prioritize multiple service activities based on contract commitments and customer needs.
• Maintain administrative accuracy and follow standard technological and business procedures.

Required Skills

• 5+ years of technical or mechanical hardware repair experience.
• Demonstrated ability to troubleshoot hardware, networks, and switches.
• Strong mechanical aptitude with experience using tools and alignment equipment.
• Proven ability to work independently and re-prioritize tasks in real-time.
• Effective interpersonal communication for on-site customer relationship management.
• Ability to lift and move up to 50 pounds and perform physical tasks including bending, crawling, and stooping.
• Availability to work scheduled and unscheduled overtime, holidays, and non-traditional shifts.

Preferred Skills

• Bachelor's degree.

Key Skills

Education

Bachelor's degree