Field Technical

You will provide on-site hardware support and break-fix services for PC and printer products.

Responsibilities

• Perform hardware repairs and unit replacements for laptops, desktops, RPOS, and workstations.
• Configure hardware, software, and simple network components on customer sites.
• Troubleshoot mechanical and technical issues involving printers, third-party software, networks, and switches.
• Execute technical action plans to remediate PC and print issues in coordination with escalation personnel.
• Manage multiple service events and prioritize tasks based on contract and business needs.

Required Skills

• 5+ years of experience in technical or mechanical hardware repair.
• Proven experience in on-site, customer-facing roles.
• Strong mechanical aptitude with the ability to use tools and alignment apparatus.
• Ability to perform physical tasks including bending, crawling, stooping, and lifting up to 50 pounds.
• Competency in computer repair and hardware troubleshooting.
• Strong interpersonal skills for in-person relationship building and expectation management.
• Capability to work scheduled and unscheduled overtime, including holidays and non-traditional shifts.
• High School diploma or equivalent, supplemented by hardware technology training.

Preferred Skills

• Printer repair and troubleshooting knowledge.
• College degree.