Description

Provide onsite hardware break/fix support for PC and printer products in a customer-facing environment.

Responsibilities

• Perform hardware repairs and unit replacements for laptops, desktops, RPOS, and workstations.
• Configure hardware, software, and simple network components during onsite service events.
• Troubleshoot technical and mechanical hardware issues, including printers, third-party software, and network switches.
• Manage multiple service events and prioritize tasks based on contract and business requirements.
• Execute technical action plans in coordination with escalation personnel to remediate hardware issues.

Required Skills

• 5+ years of experience in technical or mechanical hardware repair.
• Demonstrated mechanical aptitude using tools and alignment apparatus.
• Experience with onsite, customer-facing technical support.
• Ability to lift and move up to 50 pounds and perform physical tasks including bending, crawling, and stooping.
• Proven ability to troubleshoot hardware, networks, and switches.
• Strong interpersonal verbal and written communication skills for onsite relationship management.
• Ability to work scheduled and unscheduled overtime, including holidays and non-traditional shifts.
• High School diploma or equivalent, plus additional hardware technology training.
• Proficiency in teamwork and working with tablets.

Preferred Skills

• College degree.
• Extensive printer repair and maintenance knowledge.

Key Skills

Education

ANY GRADUATE