Description

You own the first line of support for business users, resolving incidents and service requests for Flexcube applications. You monitor critical daily and monthly processes, maintain knowledge bases, and coordinate with higher-level support teams for unresolved issues.

Responsibilities

• Log and resolve incident tickets and service requests via the IT helpdesk using available Knowledge Base (KEDB) entries.
• Perform master maintenance tasks including holiday marking, product and branch creation, and role mapping.
• Monitor EODay, BODay, and EOMonth processes, including pre-health check activities.
• Execute patch deployments on Pre-prod and Production environments.
• Route unresolved tickets to L2 support and coordinate with Incident and Problem Management teams.
• Maintain and update the KEDB to improve L1 resolution efficiency.

Required Skills

• 1-2 years of experience with FCR and FCC applications.
• Experience logging incidents and service requests in IT helpdesk tools.
• Ability to monitor mass incident tickets and manage re-prioritization.
• Knowledge of alert monitoring and follow-up procedures.
• Experience with patch deployment processes.
• Background in monitoring EODay, BODay, and EOMonth cycles.
• Any Graduate degree.

Key Skills

Education

Any Gradute