Description

You own the first line of support for business users, resolving incidents and service requests for Flexcube applications.

This role is on-site.

Responsibilities

• Log and resolve incident tickets and service requests via the IT helpdesk using Knowledge Base (KEDB) entries.
• Perform master maintenance tasks including holiday marking, product and branch creation, and role mapping.
• Monitor EODay, BODay, and EOMonth processes, including pre-health check activities.
• Execute patch deployments on Pre-prod and Production environments.
• Route unresolved tickets to L2 support and coordinate with Incident and Problem Management teams.

Required Skills

• 1-2 years of experience with FCR and FCC applications.
• Experience logging incidents and service requests in IT helpdesk tools.
• Ability to monitor mass incident tickets and manage re-prioritization.
• Knowledge of alert monitoring and follow-up procedures.
• Experience with patch deployment processes.
• Background in monitoring EODay, BODay, and EOMonth cycles.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute