Description

You will administer the Freshworks system, managing its modules and ensuring operational stability. You own the configuration, maintenance, and optimization of the platform to support internal teams.

Responsibilities

• Administer system components including Incident, Problem, Service Request, and Change Management modules.
• Maintain Service Catalogs, Knowledge Management, Self-Service Portals, and SSO capabilities.
• Configure Forms, Reports, Views, Workflows, Groups, and Roles to meet business needs.
• Develop Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs using advanced scripting.
• Monitor system health, coordinate platform upgrades, and build integrations with external systems.

Required Skills

• 5+ years of experience in Freshworks administration.
• Proficiency in JavaScript, HTML, CSS, AngularJS, and JSON.
• Hands-on experience with UI pages, UI Macros, Script Includes, and Formatters.
• Ability to maintain and optimize Forms, Views, and Workflows.
• Experience configuring User Accounts, Groups, and custom Roles.
• Knowledge of Active Directory profile synchronization.

Preferred Skills

• Experience with Freddy AI.

Key Skills

Education

Any Gradute