Description

Provide unified production management support for backup and storage infrastructure in a 24x7 global environment.

Responsibilities

• Triage incoming support tickets, categorizing and prioritizing based on severity and impact.
• Monitor ticket queues, alerts, and email to identify and resolve production issues.
• Manage disk and tape backup configurations, including tape labeling, pool management, and scheduling.
• Troubleshoot Pure Storage FlashArray and Brocade G series fabric switches, escalating to engineering or vendors when necessary.
• Implement and manage backup and recovery processes for critical data, ensuring warm handovers for continuous coverage.

Required Skills

• 5+ years of experience working within an enterprise-level storage environment.
• Experience with Pure Storage FlashArray block storage products.
• Experience with Rubrik r6000 series data protection products, including implementing snapshots and replication.
• Experience with Brocade G series fabric switch products.
• Proficiency with Networker and Data Domain.
• Proficiency with Windows, Linux, and UNIX-like operating systems.
• Familiarity with SRE principles such as user journeys, SLI/SLO, and synthetic probes.
• Bachelor's Degree.

Preferred Skills

• Experience with tape labeling and pool management.

Key Skills

Education

Bachelor's Degree