Description

You will own the development and configuration of the ServiceNow Field Service Management (FSM) solution.

Responsibilities

• Lead the implementation and configuration of the ServiceNow FSM module.
• Build FSM functionalities, including Preventative Maintenance and Calibration automated tasks.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Ensure workflows and data structures support compliance and effective reporting.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide documentation.

Required Skills

• 5+ years of experience in a developer role.
• Hands-on experience with ServiceNow FSM.
• Deep understanding of ITIL/ITSM processes.
• Experience with Agile methodologies.
• Proven experience migrating legacy systems to ServiceNow.
• Experience with mobile workflows and field service operations.
• Strong understanding of compliance frameworks.
• Bachelor's degree required.

Key Skills

Education

Bachelor's degree