Description

You will provide technical support and manage IT infrastructure tasks for end-users.

Responsibilities

• Test, identify, resolve, and document end-user technical issues.
• Troubleshoot software issues specifically regarding O365.
• Re-image computers and hard drives while managing system backups and restores.
• Configure corporate IT components including network printers, Active Directory, and SCCM.
• Categorize, prioritize, and own support requests through to full resolution.
• Perform regular inventory activities as required.

Required Skills

• 1-2 years of professional experience in IT support.
• Experience with Active Directory (AD) and SCCM.
• Hands-on knowledge of troubleshooting O365 software.
• Ability to manage network printer setups and hardware re-imaging.
• Fluent written and spoken German.
• Basic knowledge of English.
• Any Graduate degree.

Preferred Skills

• Knowledge of ServiceNow.
• Experience working in project-based environments.

Key Skills

Education

Any Graduate