Description

Manage FTE support operations, handle escalations, and ensure SLA compliance.

This role is on-site.

Responsibilities

• Handle escalations, service reviews, and SLA management to ensure timely resolutions.
• Support FTEs with HR-related inquiries including salary, compensation, joining, and leave issues.
• Track, route, and redirect technical or administrative problems to the correct resources.
• Liaise between FTEs and Project Managers to resolve grievances and track unresolved queries.
• Maintain accurate electronic and paper records for all FTE files and produce regular reports.

Required Skills

• 5+ years of relevant experience in help desk or support roles.
• Experience managing FTE-related queries and documentation.
• Strong verbal and written communication skills.
• Analytical and problem-solving mindset.
• Ability to work in a 24x7 environment, including day or night shifts.
• Any Graduate degree.

Preferred Skills

• Experience working with global FTE populations.

Key Skills

Education

Any Graduate