Description

Core Responsibilities
* Provide day-to-day production support for a cloud-based access management platform.

* Troubleshoot application, integration, and data issues across UI, APIs, messaging, and databases.

* Support AWS Lambda-based services and release/deployment workflows.

* Monitor application health, investigate incidents, and drive root cause analysis (RCA).

* Partner with business stakeholders, vendors, and internal platform/security teams.

* Maintain technical documentation, runbooks, and support procedures.

* Support audit/compliance needs and operational reporting.
Required Skills (Must Have)
* Angular and TypeScript (production support and troubleshooting)

* AWS Lambda (Python and/or .NET)

* REST API and integration troubleshooting

* Kafka

* SQL Server (MSSQL) and PostgreSQL

* GitHub and GitHub Actions

* AWS AI/ML integrations (Bedrock, Textract, Rekognition)

* Monitoring and incident response (CloudWatch, Dynatrace, Splunk, or equivalent)

* Reporting experience (Power BI, SSRS, or equivalent), including audit and operational reporting
Nice-to-Have Skills
* AWS services: Connect, Lex, Aurora, RDS, S3, CloudFront

* AWS security services: IAM, KMS, Secrets Manager

* Identity and access technologies: Active Directory, Entra ID, RBAC, CyberArk

* Akamai

* Terraform or CloudFormation

* Automated testing tools (Tricentis preferred)
Industry/Domain Experience (Preferred)
* Physical security and access-control platform support

* Integrations with systems such as Avigilon, Symmetry, gate controllers, and intercom/callbox solutions

* Experience in regulated/compliance-driven environments
Soft Skills
* Strong analytical thinking and advanced troubleshooting/problem-solving ability

* Ability to manage multiple priorities in a fast-paced production support environment

* Clear written and verbal communication with technical and non-technical stakeholders

* Proven collaboration with vendors, business partners, infrastructure teams, and security teams

* Self-motivated, accountable, and able to work independently with minimal oversight
* Strong documentation discipline (runbooks, incident notes, RCA, and operational procedures)

* 24x7 production support and on-call participation
Desired Candidate Profile
* 5+ years supporting enterprise applications in production

* 3+ years supporting AWS cloud-native/serverless solutions

* Strong analytical troubleshooting and communication skills

* Ability to manage multiple priorities and work independently

Key Skills

Education

Bachelor's degree