Description

Full-Stack Development & Engineering: Design, develop, and test robust applications for the Chat Platform. Write clean, scalable code in TypeScript, Node.js and Python adhering to established coding standards and performing code reviews.

Real-Time Communications & SDK Integration: Design, build, and maintain real-time chat features using WebSockets. Develop, integrate, and support SDKs for Web, iOS, and Android to ensure seamless omnichannel messaging experiences.

Platform Support & Integration: Assist in supporting the Chat Platform Build and maintain system integrations across various enterprise channels and backend services.

AI & Conversational Engineering: Utilize Dialogflow CX / GECX / AI technologies to build intelligent conversational flows, integrating advanced AI capabilities into the broader platform architecture.

Independent Troubleshooting & Problem Solving: Proactively diagnose, troubleshoot, and resolve complex technical issues independently across the full stack—from backend Node.js services and WebSockets down to client SDKs.

Agile Participation: Actively participate in all scrum ceremonies, sprint planning, task estimation, and execution within Jira, digital.ai Agility, or RTC. Communicate issues and blockers to the Scrum Master in a timely manner.

Collaboration & Best Practices: Apply software development best practices including source control management, unit testing, build processes, and operations. Mentor or guide junior team members as needed.

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Education & Qualifications

Required Education: Bachelor's Degree in Computer Science, Information Technology, or a closely related discipline

Experience Requirements

3+ years of professional experience in software development, including design and analysis of algorithms, data structures, and design patterns.

Preferred Technical Stack:

Strong proficiency in TypeScript, Node.js and Python.

Hands-on experience with Google Cloud Platform (GCP).

Experience implementing and maintaining Dialogflow CX / GECX / AI solutions.

Experience integrating, supporting, or consuming SDKs for Web, iOS, and Android.

Experience with system integrations, web services technologies (REST, HTTPS, JSON), Web Sockets, and NoSQL/SQL databases.

Strong track record of independent troubleshooting and supporting production-grade, consumer-facing applications.

Experience working within Agile/Scrum development methodologies

Key Skills

Education

Bachelor's degree