Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business requirements for Customer Master Data Management.
• Translate business requirements into detailed Functional Specifications (FRD), Business Requirement Documents (BRD), User Stories, and Acceptance Criteria.
• Define customer data models, business entities, business rules, hierarchies, data ownership, and governance processes.
• Work with Data Stewards and business teams to define data quality, validation, enrichment, deduplication, and stewardship workflows.
• Support the implementation of Match & Merge, Survivorship Rules, hierarchy management, and business approval processes.
• Perform gap analysis between current and future-state business processes and recommend improvements.
• Coordinate with MDM Developers and Solution Architects during design and implementation.
• Support integration requirements between Informatica MDM and enterprise systems including Salesforce, SAP, ServiceNow, Enterprise Data Warehouse, and Dun & Bradstreet.
• Participate in data migration planning, business validation, SIT, UAT, defect management, and production readiness.
• Create process flows, functional documentation, training materials, and user guides.
• Conduct stakeholder workshops, solution demonstrations, and user training sessions.
• Ensure compliance with enterprise data governance policies and business standards.

Required Skills

• 6–9 years of experience as a Functional Analyst or Business Analyst.
• Experience working on Master Data Management (MDM) or Data Governance projects.
• Strong understanding of Customer Master Data concepts.
• Experience in business process analysis and requirements gathering.
• Knowledge of Informatica MDM (Customer 360 preferred).
• Understanding of Data Quality, Data Governance, and Data Stewardship.
• Experience with Match & Merge, Survivorship Rules, and Hierarchy Management concepts.
• Strong SQL knowledge for data validation and analysis.
• Experience with REST APIs and enterprise integrations.
• Excellent documentation and communication skills.
• Experience with Agile/Scrum methodologies and tools such as JIRA or Azure DevOps.

Preferred Skills

• Informatica Customer 360 (C360)
• Informatica Data Quality (IDQ)
• Salesforce
• SAP
• ServiceNow
• Enterprise Data Warehouse
• Dun & Bradstreet (D&B)
• Power BI / Tableau
• BPMN or Visio for process modeling

Functional Expertise

• Customer Master Data
• Master Data Management (MDM)
• Business Process Analysis
• Data Governance
• Data Stewardship
• Data Quality
• Data Validation
• Data Mapping
• Requirements Gathering
• Gap Analysis
• User Acceptance Testing (UAT)
• Stakeholder Management

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field.
• Certification in Business Analysis (CBAP, CCBA) or Informatica MDM is an added advantage.

Nice to Have

• Experience in enterprise MDM implementations.
• Knowledge of ERP/CRM ecosystems.
• Exposure to Data Warehousing and Reporting.
• Strong facilitation and workshop management skills.
• Experience supporting global, cross-functional teams.

Mandatory Skills

• Business Analysis
• Functional Requirement Gathering
• Customer Master Data
• Master Data Management (MDM)
• Data Governance
• Data Stewardship
• Data Quality
• SQL
• Informatica MDM (Preferred)
• UAT/SIT Coordination
• Stakeholder Management
• Documentation (BRD/FRD/User Stories)