Description

You will own the analysis, documentation, and governance of Customer Master Data Management initiatives, bridging business needs with technical implementation.

This role is on-site.

Responsibilities

• Gather and document business requirements, translating them into Functional Specifications (FRD), BRDs, and User Stories.
• Define customer data models, business entities, hierarchies, and governance processes including data quality and stewardship workflows.
• Coordinate with MDM Developers and Architects to implement Match & Merge, Survivorship Rules, and integration with Salesforce, SAP, ServiceNow, and EDW.
• Support data migration planning, SIT, UAT, and production readiness while conducting gap analysis for process improvements.
• Facilitate stakeholder workshops, create training materials, and ensure compliance with enterprise data governance policies.

Required Skills

• 9+ years of experience as a Functional Analyst or Business Analyst.
• Strong background in Master Data Management (MDM) and Customer Master Data concepts.
• Experience with Informatica MDM (Customer 360 preferred) and Data Governance frameworks.
• Proficient in SQL for data validation and analysis.
• Knowledge of data quality, validation, enrichment, and deduplication processes.
• Familiarity with REST APIs and enterprise system integrations.
• Experience with Agile/Scrum methodologies and tools like JIRA or Azure DevOps.
• Excellent documentation, communication, and stakeholder management skills.

Preferred Skills

• Experience with Informatica Data Quality (IDQ), Tableau, or Power BI.
• Knowledge of BPMN/Visio for process modeling and ERP/CRM ecosystems.
• Certification in Business Analysis (CBAP, CCBA) or Informatica MDM.

Key Skills

Education

Any Gradute