Description

Roles & Responsibilities:

Testing & Quality Skills

◦ 5+ years of professional experience in manual software testing or quality assurance

◦ Demonstrated experience designing and executing test cases for e-commerce, contact center, or transactional web-based systems

◦ Strong understanding of the Software Development Lifecycle (SDLC) and where UAT fits within it

◦ Experience with functional, regression, integration, and end-to-end testing types

◦ Ability to write clear, structured, and thorough test cases from business requirements, user stories, or process documentation

◦ Familiarity with defect management tools (e.g., JIRA, Azure DevOps, or similar)

◦ Experience with test case management platforms for organizing and executing test scripts at scale

◦ Quality-focused, deeply analytical, and strong problem-solving skills — comfortable navigating ambiguity

Technical & Domain Skills

• Working knowledge of web application behavior (front-end UX/UI interactions, forms, search, filters, exports)

• Understanding of transactional back-end processes (order management, customer account workflows, or commerce flows)

• Ability to validate data accuracy and system output against defined business rules and expected outcomes

• Familiarity with test environments, including basic troubleshooting of environment-related test blockers

• Proficiency in documenting and communicating findings clearly in written form

Professional Experience

• Experience operating as a tester within a cross-functional UAT program or large-scale technology project

• Demonstrated ability to execute at volume — managing multiple test cases and cycles simultaneously under program timelines

• Track record of contributing to quality outcomes with minimal supervision

• BA/BS degree in a technical or business field, or 10+ years of relevant professional testing experience

Preferred Qualifications

• Experience testing contact center technologies, especially telecommunications and eServices (chat / task / email) solutions

• Background in e-commerce or retail platform testing, including order lifecycle, customer identity, or product catalog systems

• Experience with SAP-based commerce workflows (S4 preferred) or similar ERP-integrated transactional systems

• Familiarity with Agile/Scrum methodologies and participation in sprint-based testing cycles

• Exposure to basic test automation concepts — understanding when manual vs. automated testing is appropriate

• ISTQB Foundation Level certification or equivalent quality assurance credential

• PMP or Project Management certification is a plus

• Demonstrated ability to establish trust with partner teams and serve as a reliable testing collaborator

• Exhibits a genuine passion for quality, continuous process improvement, and innovation in testing practices

Soft Skills & Competencies

• Communicates with clarity — both written and verbally, with the ability to translate technical findings into business-readable defect reports and status  updates

• Detail-oriented — brings rigor and consistency to test execution, never cutting corners on documentation or traceability

• Collaborative team player — works effectively alongside fellow testers, Module Leads, UAT Leads, and Apple partner teams

• Self-motivated and accountable — takes ownership of assigned test scope and proactively surfaces issues without waiting to be asked

• Adaptable — comfortable working in a fast-paced, globally distributed, and evolving program environment

• Inclusive mindset — contributes to a culture where everyone belongs and is inspired to do their best work; demonstrates respect for differences and curiosity to learn

Key Skills

Education

Any Graduate