Description

You resolve tier one technical issues for systems, software, and hardware as the primary point of contact.

This role is on-site.

Responsibilities

• Diagnose and resolve tier one technical issues via phone, email, chat, or walk-ins.
• Monitor the helpdesk ticket board to triage requests and escalate unresolved issues.
• Perform remote or in-person troubleshooting for laptops, desktops, IP phones, and mobile devices.
• Manage Active Directory accounts, including creating, activating, and deactivating users and security groups.
• Coordinate with business owners, development teams, and vendors to analyze business specifications.

Required Skills

• 2+ years of experience in a help desk or technical support role.
• Proficiency in Microsoft 365 troubleshooting and MS Office.
• Experience managing Active Directory accounts and user groups.
• Hands-on experience with VPN remote access configuration and troubleshooting.
• Ability to troubleshoot infrastructure and network-related issues.
• Experience working within a Microsoft Windows environment.
• Familiarity with SharePoint, Teams, and OneDrive.
• Basic knowledge of Azure.
• Strong ability to communicate technical solutions to non-technical clients.

Preferred Skills

• Experience using Service Desk applications for IT request management.

Key Skills

Education

Any Graduate