Description

Provide technical support, imaging, and deployment for laptops, desktops, and peripherals for in-house and remote users.

Responsibilities

• Image, deploy, and provide technical support for desktop hardware and peripherals.
• Configure desktop applications and ensure compliance with IT policies.
• Manage, troubleshoot, license, and update hardware and software assets.
• Resolve helpdesk phone calls and internal tickets through direct communication with staff.
• Perform data backups, restores, and hardware surplus tasks.

Required Skills

• Experience imaging and deploying laptops and desktops.
• Troubleshooting network connectivity issues in LAN and WAN environments.
• Working knowledge of Active Directory, DNS, and DHCP.
• Hands-on desktop and laptop computer hardware support.
• Ability to pass an MVR to drive a DCBOH vehicle.
• Bachelor's degree in Computer Applications, Computer Technology, or a related field, or an Associate's degree with three years of related experience.

Key Skills

Education

Any Graduate