Description

You provide technical support and system monitoring to resolve user hardware and software issues.

This role is on-site.

Responsibilities

• Monitor ticket queues and assign tasks to internal or external support staff.
• Resolve user inquiries regarding computer software and hardware operations.
• Conduct computer diagnostics to investigate and troubleshoot technical problems.
• Escalate unresolved tickets through the appropriate support channels.
• Oversee the daily performance of computer systems and applications.

Required Skills

• 6 months of experience in a call center environment handling customer inquiries or complaints.
• Computer hardware troubleshooting.
• Microsoft Outlook and MS Office suite proficiency.
• Working knowledge of Windows 7 and Windows 10.
• High School diploma or GED.

Preferred Skills

• 1+ years of experience as a Helpdesk Technician.
• Vocational or Technical degree in computer applications or computer technology.
• Knowledge of Apple iOS.

Key Skills

Education

Any Graduate