Description

You will lead the implementation, configuration, and optimization of the Gainsight platform to drive customer success outcomes.

Responsibilities

• Lead end-to-end Gainsight implementations, including requirements gathering, configuration, testing, and deployment.
• Develop customer success playbooks, workflows, and processes using Customer Health Scores, Playbooks, and Journey Orchestrator.
• Customize the platform to ensure seamless integration with CRM systems like Salesforce and HubSpot.
• Build and manage comprehensive dashboards and reports to track customer health, adoption metrics, and churn risks.
• Configure and maintain rules for data ingestion and processing from multiple data sources.

Required Skills

• 2+ years of hands-on experience with Gainsight platform configuration and optimization.
• 3+ years of experience working in a SaaS or customer success environment.
• Proficiency in CRM systems, specifically Salesforce.
• Strong understanding of data integration principles.
• Experience with requirements gathering, configuration, and testing.
• Ability to build and manage workflows, dashboards, and reports within Gainsight.
• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.

Preferred Skills

• Gainsight Admin Certification.
• Knowledge of SQL, APIs, and data integration.
• Experience in project management or consulting roles.

Key Skills

Education

Bachelor’s degree in Business, Information Technology, Computer Science