Description

Key Skills: Google Cloud Platform, Google Workspace, Cloud Operations, Issue Triage, Compute Engine, IAM, VPC Networking, Cloud Storage, Cloud SQL, Cloud Logging

Good to Have Skills: Google Cloud Digital Leader certification, Associate Cloud Engineer certification, AI literacy with GenAI tools like Gemini for interpreting code snippets and error logs, experience with monitoring dashboards and AI assistants, knowledge of Google Cloud Operations Suite (formerly Stackdriver), ServiceNow, Jira ticketing systems, runbook execution, and strong English communication skills with customer-first mindset.

Roles & Responsibilities:

• Monitor incoming tickets via Jira and ServiceNow, categorizing them by severity and identifying core technical problems.
• Assist users with common GCP tasks including VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
• Handle daily Google Workspace tasks such as password resets, 2-step verification recovery, and Shared Drive access issues.
• Follow standardized step-by-step runbook guides to resolve known errors without requiring escalation to higher support tiers.
• Monitor Google Cloud Operations Suite for red-line alerts on CPU usage, disk space, and service outages.
• Provide rapid, empathetic, and effective troubleshooting as the first point of contact for technical issues.
• Ensure users stay productive and systems remain secure through efficient issue resolution and support.

Experience Required: 0-2 years in IT Support, Help Desk, or Cloud Operations

Education: Bachelor's degree in Computer Science/IT or equivalent technical certifications

Key Skills

Education

Any Graduate